When the world slams a door in your face, do you give up, or do you build your OWN door? Today’s guest, Louie La Vella, is a carpenter-type entrepreneur. Every time a door closed for him, he built another. He’s spent a lifetime in the entertainment industry, and now focuses on creating amazing events that give a one-of-a-kind experience.
What’s holding YOU back from putting on an event, or being a rockstar speaker at someone else’s event? Discover:
If you’re tired of doors being slammed in your face as an entrepreneur, you don’t want to miss this episode. Build your own doors and craft amazing experiences.
At 3:00 – Louie talks about being rejected by his ideal clients, and pivoting to even greater success.
At 5:00 – Danny and Louie talk about event success in terms of crafting experience, and why it matters in a competitive environment.
At 9:00 – Louie explains how a rebrand works for an older or unpopular event, and the steps to take to bring it back to life.
At 12:00 – Louie addresses how to be a compelling presenter at other people’s events.
At 16:00 – Louie wraps up with his philosophy on entrepreneurship and how it’s made him an incredible success.
When you think of the term strategic philanthropy, one company comes to mind: Tom’s Shoes. You’d be hard pressed to find someone who hasn’t heard of them. For every pair of shoes someone buys from them, they send another pair to a developing country. That strategy, do good to make money, has made them incredibly successful.
Today’s guest is Tom Matzen, and in this episode, he explains exactly what strategic philanthropy is, how your customers will thank you for raising prices, and a simple formula any company, from start up to corporation, can use to do good and make more money – ethically.
In most of business history, customer service was viewed as a necessary evil that didn’t have a lot of repercussions if it was done poorly, or not at all. Realistically, how many people could a single person tell about their experience with you? Oh, how times have changed.
In the world of the internet, customer service has become a spectator sport, according to today’s guest, Jay Baer, author of Hug Your Haters. All your interactions are playing out on the social media stage, and this can work for you or against you. And if you take advantage of it, the good it can do will scale so much that your happy customers will do your marketing FOR you.
At 2:00 – Jay explains how customer service is being disrupted in the same way marketing has been, and the ways entrepreneurs have had to change their thinking about it. He also discusses the practicality of small businesses entering the social media stage.
At 9:00 – Jay breaks down the numbers when it comes to customer complaints going unanswered, and where the majority of those complaints are found. It’s a huge missed opportunity for businesses.
At 12:00 – There are always customers who are unreasonable, and Jay gets to the heart of the message in his book that explains how to deal with customers like that, and whether it’s worth your time or not.
At 19:00 – Jay talks about the concept of ‘strategic ignorance,’ how it hurts businesses, and when it’s okay not to respond to customers. There’s also a surprising place you can adjust your budget to take on the complaints you should be addressing.
At 26:00 – There’s an often-missed psychological impact on the people who answer customer complaints, especially when it’s the business owner. Jay talks about how to deal with it, and his vision for customer service in the future.
Whale vomit is gross. But being unique, relevant, and scarce isn’t. In fact, to maximize profits, those are the three things you need. How do whale vomit and business tie together? Today’s guest, Kevin Dubrosky, reveals the secret behind success in business, and the key is to be like whale vomit: unique, relevant, and scarce.
If you want to know why ‘whale vomit,’ you’ll just have to hear Kevin’s story.
If you want to learn how to be like whale vomit… or rather, to be unique, relevant, and scarce, then you don’t want to miss this episode.
At 6:00 – Kevin reveals the story of how whale vomit inspired his new book.
At 11:00 – Kevin explains how to find your uniqueness, or create it, based on 2 key factors: experience and offer.
At 13:30 – Dominoes has cornered the 30 minutes or less market; Kevin talks about why that works for them, regardless of the quality of their pizza.
At 16:30 – Kevin shares the story of how he tried to help Blackberry before their downward spiral, and the fatal mistake they made that could have been avoided.
At 20:00 – Danny and Kevin discuss the ridiculous price of his first edition book, and how you can get the 2nd version for much less, to help YOU become whale vomit.